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James L. Heskett
James L. Heskett is UPS Foundation Professor of Business Logistics, Emeritus, at Harvard Business School. Among other honors he was awarded the 2010 Distinguished Career Contributi...mehr sehenJames L. Heskett is UPS Foundation Professor of Business Logistics, Emeritus, at Harvard Business School. Among other honors he was awarded the 2010 Distinguished Career Contribution Award in Services Management by the American Marketing Association.weniger sehen
Bücher von James L. Heskett
Service Profit Chain The Value Profit Chain: Treat Employees Like Customers and Customers Like Bewertung: 4 von 5 Sternen4/5Service Breakthroughs Bewertung: 0 von 5 Sternen0 BewertungenWhat Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms Bewertung: 0 von 5 Sternen0 Bewertungen
Hörbücher von James L. Heskett
What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms Bewertung: 0 von 5 Sternen0 Bewertungen