- eBookService Recovery SkillsKimberly Peters
- eBookCustomer Service Training for Frontline PersonnelKimberly Peters
- eBookGreat Customer Service Over the TelephoneKimberly Peters
- eBookListening SkillsKimberly Peters
- eBookCustomer Service Training for Service TechniciansKimberly Peters
- eBookHow to Interact with All Kinds of CustomersKimberly Peters